In April, 2016 she decided to found her own company with the aim of helping other professionals do the same in the Dubaian market. How did she do this? She’ll tell us more.
What made you want to go to Vatel what memories do you have?
The reputation the School had in magazines attracted me and the testimonials from alumni who succeeded all over the world reinforced this, as well as Vatel’s global outreach.
I’ve got great memories of the time I spent at school because this really helped me learn the tricks of the trade and appreciate our French know-how. The weeks that we spend doing practical application help us become familiar with all the departments and understand how they all work together.
Our internships give us great professional experience and are truly a springboard for our future careers.
How did this opportunity of working in Dubai come about?
When I was doing my final internship at the Saint Tropez Villa Belrose 5* Hotel, I met a client who wanted to organize his wedding there. I went back to Nimes to finish up by MBA Vatel and just a few weeks later the Hotel Manager gave me the opportunity to come back and work as the Villa’s Sales and Marketing Manager.
I took the job and started working with the hotel’s team again. This is how I was able to contact the customer who I had met during my internship for his wedding.
As we had spoken together often, he knew that I wanted to work abroad and understood this well, as he himself was an expatriate in Dubai.
He set up a challenge for me: if his wedding was a success, he’d help me find a job in the Emirates. The wedding took place in May, and in August, the Novotel World Trade Center contacted me to work as their Guest Relations Manager.
Can you tell us about the hotel and what you do there?
With 412 rooms, the hotel is part of a complex that includes the Ibis World Trade Center (210 rooms), located on the other side of the World Trade Center.
As the Guest Relations Officer, I had to make sure that our clients were not having any problems and that their stay with us was going seamlessly.
I prepared for the new arrivals of the day - especially for the VIPS - and took care of their requests: all types of birthday or anniversary parties, rooms for families, excursions, restaurant reservations, etc.
I worked closely with all the hotel’s different departments who helped me achieve total customer satisfaction on a daily basis.
During the day, from 8:00 to 6:00, I was in charge of customer “complaints.” I was the Duty Manager, who is the go-to person for any crisis situations, whether they are human, material, environmental or anything else.
I not only had to make the right decisions, I had to make them quickly.
What do the people in the Emirates think of French people?
We are seen by others as being distinguished and elegant people. Because of this great respect, French people are promoted to high-responsibility jobs even faster.
And this is a true asset for anyone who wants to launch a company in the United Arab Emirates. This is why I created my company to help those who want to launch their own company here.
We help them chose their activity so we can assist them later on in their administrative paperwork with the government. After that, depending on the activity or budget allocated, we’ll advise them to create different kinds of companies: Offshore, Local or Free-zone.
Without the shadow of a doubt, the years I spent working in hotels and at Vatel have helped me to:
All of this knowledge that had turned into a skill set has helped me create Hangora Consultancy, my own company, and its vision and values, that I’m proud to convey to my team members each and every day.
With schools throughout the world, nearly four decades of development, the art of hospitality raised to its highest level... And at the heart of the curriculum that made the group’s world recognition: the professors, heralds of Vatel pedagogy.Read more
Vatel Thailand students competed at Thailand's 25th International Culinary CupRead more
Senior F&B Instructor at Vatel Bangkok, Isabelle Ferchaud is also the Vatel application restaurant Manager.Read more
Vatel Students from around Asia participated at SUIC's Summer Programme closing ceremonyRead more
60 international students from around the world including various Vatel schools participate at this year's cultural programme!Read more
Vatel Thailand students won culinary medals at TRAFS 2019 Thailand’s No.1 International Show on Retail, Food & Hospitality Services 2019Read more
Each year our Group School directors, getting together for the Vatel International Convention, use today’s experiences to continue to invent tomorrow’s schools for our future hospitality professionals.Read more
International Culinary SuccessRead more
Students from Silpakorn also joined a Table Manner training SessionRead more
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
An Interview with Marco Polo Students about their study experience in ThailandRead more
Vatel Thailand Students depart for international internshipsRead more
Vatel Students at the French Ambassador's residenceRead more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
Silpakorn University International College (SUIC) organised an Open House for students to learn more about Vatel BangkokRead more
Congratulations to Vatel Bangkok Graduates - Forever Vateliens!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more