“Today, I don’t assist the Sales Manager, I’m the Sales Account Manager.” Pauline Collet, a Vatel 2014 alumnus, was hired for her first job as the Sales Account Manager for the Paris Hilton La Defense and Paris Hilton Orly Airport Hotels.
“After having studied Journalism and Cinema for three years, I decided I wanted to go to a business school. At the same time, I really like traveling, and Vatel’s hotel management courses seemed perfect for me. So I took the Foundation Year course, so that I would be able to continue directly in mypost-graduate studies.
Foundation year ends with a four-month internship in an operational department in a hotel. I quickly said that I would like to do this internship in the Netherlands and the Vatel internship department found me an internship in the F&B department of the five-star Hilton in The Hague. I met so many wonderful people and lived an exceptional experience, as I discovered American management and the Hilton corporate culture, as well as Dutch management, because of the hotel’s location. All the staff members were like a family to me, and my managers were always there to support me.
And as I had fallen into the Hilton melting pot, I wanted to continue this experience in the Lyon Hilton Hotel and I applied for the internship they had in the sales department. My mission was a two-pronged one: I assisted the Sales Manager with reports, administration, organization of appointments with customers, and so on, and at the same time I had sales functions, where I managed a client portfolio of 25 different accounts. In this very interesting internship, my manager quickly trusted me and gave me missions that could not initially be entrusted to an intern. So I was able to hone my skills in human relations, sales and negotiations. I learned how to manage complaints and carry out guest follow-up in the short, mid and long terms. In October, 2014, I was informed that the Hilton France sales department was being reorganized, and that an Account Manager job would be opening up. So I applied for that job. And today, I don’t assist the Sales Manager: I’m the Sales Manager.
The weeks of practical application in Vatel’s applications structures and the internships we have really make you credible when you’re interviewing, and it’s much easier to get a managerial position. And as you, yourself, have worked long hours as a waitress in a restaurant, wearing a uniform and high heels, that makes you much more aware of what you can ask your employees to do. And the same thing is true in the kitchens: how can you correctly hire a crew if you don’t know what you need? And how better to understand a job than actually doing it for a week?Vatel teaches us not only how to do our future jobs in management, but also allows us to know the jobs of those we’ll be managing.
I’m really confident that I’ll be able to do my new job; I was trained how to use all these tools and I’ve already done most commercial actions in my internship. The only difficulty I have to overcome is how I’ll personally organize my days: this is a home-based job, so I’m working by myself and I have to manage all my own customer appointments.So you have to be really tough on yourself, and not be afraid of being autonomous. An Account Manager is in charge of a portfolio including many different companies, and he or she is their sole contact. You only work on B2B and you have to many individual or corporate needs as well as group needs, seminars and things like that. My job consists in ensuring a good relationship between our guests and the hotel, and providing them with spaces that match their requirements (regular stays at the hotel, seminars with 100 people, etc.). I take care of the sales part, not the special events organization part, which is managed by our internal sales staff. My sales activities include prospecting for new clients as well as sustainability of pre-existing customers (file follow-ups, complaint management, renewing pricing agreements, etc.).
I’d like to continue working in the sales department for the next few years. I’ve still got a lot to learn, and there are many different tasks in this field: leading teams, studies of new market segments, drawing up new sales strategies from the very beginning, and so on.
But in the long term - though who knows, things could change, - I’d like to be the Operations Manager in a hotel.This is THE job that’s right in the middle of our hotel guests and all the operational departments. People who have this job are constantly searching for quality and trying to improve the organization of work done in all the departments, in order to have impeccable service. As I will have worked in Sales, I’ll be able to take the “long-term relationship” dimension into account, the one that we build day by day with our clients. Sometimes the operational teams forget this, and they start to think that the client relationship has finished once the bill is paid (and the the relation they have with sales is tarnished, if the service provided wasn’t top quality).
So, to conclude, I’d like to advise students to carefully choose their final internships. That’s the one that’s going to give you a head start in your first job, and for those students who are targeting large hotel chains with American management, I’d advise them to do this internship in a foreign county, where corporate culture is really a part of their daily lives.”
© Hilton Paris La Defense Tangerine Bar
It is with great joy that we welcome our students back to Vatel schools. Of course, the virus is still around and so. we must all – cheerfully - respect the health measures put in place in our schools and training restaurants and hotels.Read more
Antoni Villenave shares with us his experiences of studying in Thailand as an international studentRead more
The hospitality and tourism industry puts people in touch with an ever-increasing and constantly changing world, making it the only one of its kind.
Read our mission.
Higher Education Review awards Vatel Thailand with this accolade for 2019Read more
Vatel students were awarded gold, silver and Bronze medalsRead more
6 Marco Polo students from various Vatel schools are spending the year studying in ThailandRead more
Students from 4th year group C raised money from a gala dinner event and visited a school in Nan province with the donationsRead more
Serving others is a priceless quality in the hospitality industry, but not just there. Students with a degree in hotel management are attractive to employers: their qualities make them champions in all types of professions.Read more
Thailand and France celebrate the the first ever Thai envoy to France in 1686.Read more
The 26th Eurhodip conference took place in Istanbul from October 16 though 20th, with the theme “Together, let’s build bridges.” Roughly a hundred participants from 25 countries and 35 schools attended this event.Read more
With schools throughout the world, nearly four decades of development, the art of hospitality raised to its highest level... And at the heart of the curriculum that made the group’s world recognition: the professors, heralds of Vatel pedagogy.Read more
Vatel Thailand students competed at Thailand's 25th International Culinary CupRead more
Senior F&B Instructor at Vatel Bangkok, Isabelle Ferchaud is also the Vatel application restaurant Manager.Read more
Vatel Students from around Asia participated at SUIC's Summer Programme closing ceremonyRead more
60 international students from around the world including various Vatel schools participate at this year's cultural programme!Read more
Vatel Thailand students won culinary medals at TRAFS 2019 Thailand’s No.1 International Show on Retail, Food & Hospitality Services 2019Read more
Each year our Group School directors, getting together for the Vatel International Convention, use today’s experiences to continue to invent tomorrow’s schools for our future hospitality professionals.Read more
International Culinary SuccessRead more
Students from Silpakorn also joined a Table Manner training SessionRead more
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
An Interview with Marco Polo Students about their study experience in ThailandRead more
Vatel Thailand Students depart for international internshipsRead more
Vatel Students at the French Ambassador's residenceRead more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
Silpakorn University International College (SUIC) organised an Open House for students to learn more about Vatel BangkokRead more
Congratulations to Vatel Bangkok Graduates - Forever Vateliens!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more
We are now accepting applications until 19th March 2021, please contact us for further details or visit our academic partner's website in Thailand to apply directly.